Terms and Conditions
Last updated: 18/01/2025
Welcome to Golden Key Support. By accessing or using our website, services, or any related applications, you agree to abide by these Terms and Conditions. Please take the time to read through these terms carefully.
1. Introduction
These Terms and Conditions govern the use of the Golden Key Support website and services, provided by us. By accessing and using our website and services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use our website or services.
2. Who We Are
Golden Key Support is a care services provider registered in the United Kingdom. Our services include, but are not limited to, providing personal care, support for individuals in need of assistance, and care for vulnerable individuals. For more information, visit our website at goldenkeysupport.co.uk.
3. Eligibility
You must be at least 18 years old to use our website and services. If you are accessing our website or services on behalf of someone else, you confirm that you have the necessary authority to do so.
4. Services Provided
We provide a range of care services designed to support individuals in need. This includes, but is not limited to:
- Personal care and support
- Respite care
- Healthcare assistance
A full list of services is available on our website, and all services are provided in accordance with applicable UK health and safety laws.
5. Account Creation and Security
If you register on our website, you are responsible for maintaining the confidentiality of your account information. You agree to notify us immediately if you suspect any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to maintain the security of your account.
6. User Responsibilities
When using our website or services, you agree to:
- Provide accurate, truthful, and complete information when registering or interacting with our services.
- Use the website and services in a responsible manner.
- Not engage in any activities that may damage or disrupt our website or services.
7. Payment Terms
For any paid services, you agree to pay the applicable fees as described on our website or when booking our services. Payment is due at the time of service request, and payments are processed securely. Fees for services are non-refundable unless otherwise stated in these Terms and Conditions.
8. Cookies
We use cookies to enhance your browsing experience on our website. For more information on how we use cookies, please review our Privacy Policy.
9. Privacy and Data Protection
We take the privacy of your personal data seriously. All personal data we collect will be processed in accordance with the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). By using our website, you consent to the collection and use of your personal data as outlined in our Privacy Policy.
10. Intellectual Property
All content on the Golden Key Support website, including logos, images, videos, text, and other materials, is protected by copyright and intellectual property laws. You may not copy, distribute, modify, or use any of this content without prior written consent from Golden Key Support.
11. Third-Party Links and Content
Our website may contain links to third-party websites or content. We do not control, endorse, or accept any responsibility for third-party websites or their content. Use of third-party websites is at your own risk, and you should review their terms and privacy policies before interacting with them.
12. Limitation of Liability
To the maximum extent permitted by law, Golden Key Support will not be liable for any indirect, special, consequential, or incidental damages arising from your use or inability to use our website or services. We are also not liable for any damages resulting from errors, omissions, interruptions, or defects in our services.
13. Termination
We reserve the right to suspend or terminate your access to our website or services at our discretion, without prior notice, if you breach these Terms and Conditions or misuse our website or services.
14. Indemnity
You agree to indemnify and hold harmless Golden Key Support, its officers, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) arising from your use of our website or services.
15. Changes to Terms
We may revise or update these Terms and Conditions at any time. Any changes will be posted on this page, and the date of the most recent update will be reflected. By continuing to use our website or services, you agree to abide by the updated Terms.
16. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in England and Wales.
17. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Golden Key Support
East London Business Centre, G11,
93-101 Greenfield Road, London, E1 1EJ
Email: info@goldenkeysupport.co.uk
Phone: 020 7537 7770